Ismail Mayowa Ahmed is a seasoned cybersecurity and IT infrastructure specialist dedicated to fortifying systems and optimizing service delivery. With hands-on expertise in CMDB management, incident response and service workflow design, he brings both technical depth and operational insight. Passionate about governance, risk management, and compliance, Ismail thrives on improving visibility and control across complex environments ensuring businesses stay secure, aligned, and resilient.
Led a full CMDB restructure project to ensure accurate Configuration Item (Cl class modeling, standard naming conventions, and lifecycle mapping.
Built a Power BI dashboard integrating SLA metrics from JSM and ServiceNow, providing real-time visibility into cybersecurity service performance.
Used ServiceNow Discovery and mapping tools to enhance visibility into service dependencies.
Supported the integration of GRC processes with cyber operations by aligning risk documentation, policy enforcement, and audit support workflows.